Refund Policy for Hokyo Ads

1. General Policy
Purchases made for advertising packages on Hokyo Ads are non-refundable once the campaign has commenced. We encourage advertisers to carefully review their selected package and campaign details before finalizing their purchase.

2. Refund in Billing: If an error in billing occurs resulting in overpayment or duplicate charges, the excess amount will be refunded after verification.

3. Campaign Modifications and Cancellations
Once a campaign has been scheduled and approved, modifications or cancellations are not eligible for a refund. We recommend contacting our support team immediately if any changes are necessary prior to the campaign’s start date.

4. Partial Refunds
If a campaign is interrupted or paused due to unforeseen technical issues on our end, Hokyo Ads may issue a partial refund based on the duration and scope of the interrupted campaign. No refunds will be given for interruptions caused by advertiser actions or policy violations.

5. Processing Time
Approved refunds will be processed within 14 business days of approval. Refunds will be issued to the original payment method, and Hokyo Ads is not responsible for delays caused by the payment provider.

6. Contact for Refund Requests
For refund requests or questions regarding this policy, please reach out to our support team at info@hokyo.in or call 8100929049

7. Non-Refundable Items
Custom ad placements, additional services, and design fees are non-refundable once work has begun, as these require dedicated resources.

8. Disputes
Any disputes regarding payments or refunds should be addressed with our customer support team before taking further action. Hokyo Ads is committed to resolving issues fairly and efficiently.

9. Changes to Refund Policy
Hokyo Ads reserves the right to update or modify this refund policy at any time. Advertisers will be notified of any significant changes.